Privacy Policy – duettostores

Welcome to duettostores. We specialize in high-quality mobile accessories, and protecting your data is as important to us as protecting your devices. This policy explains how we collect, use, and protect your information.

1. What Data Do We Collect?

Direct Information:
Name, email address, shipping address, and phone number provided during checkout.

Device-Specific Data:
We may collect information about your phone model or tablet type to provide better product recommendations, such as suggesting compatible cases, screen protectors, chargers, or cables.

Payment Data:
All transactions are processed through secure, encrypted payment gateways. duettostores does not store your credit card numbers on our servers.

2. How We Use Your Information

Order Delivery:
To deliver your chargers, screen protectors, cases, and other accessories to your doorstep.

Warranty & Support:
To verify your purchase for warranty claims, official agent warranty, replacement requests, or manufacturing defect claims.

Marketing:
If you opt in, we may send you updates about new arrivals, offers, flash sales, and accessory recommendations.

Fraud Prevention:
To screen orders for potential risk, unauthorized transactions, or suspicious activity.

3. Third-Party Services

We work with trusted partners to keep our store running smoothly:

Logistics:
We may share your delivery information with courier companies such as Aramex, Bosta, or other shipping providers to complete your order delivery.

Analytics:
We may use tools such as Google Analytics and Facebook Pixel to understand how users interact with our website and which products are most popular.

Communication:
We may use WhatsApp Business API, SMS, email, or phone calls to send order confirmations, tracking updates, support messages, and delivery notifications.

4. Cookies & Tracking

We use cookies to:

Keep items in your shopping cart while you browse.

Remember your preferences, such as your device type or preferred accessories.

Analyze website traffic and improve the shopping experience.

Show relevant offers and product recommendations.

5. Protection of Minors

Our store is intended for users who are at least 18 years old. We do not knowingly collect personal data from children. If you are under 18, please use our website only with the involvement of a parent or guardian.

6. Data Retention

We keep your order information, invoice history, and warranty-related records for as long as necessary to fulfill warranty obligations, customer support needs, legal requirements, and tax obligations.

You may request the deletion of your account or personal information at any time by contacting our support team.

Mobile Accessories-Specific Notes

Compatibility Focus:
Because we sell mobile accessories, we may use your device information to recommend compatible products, such as cases, screen protectors, chargers, cables, and other accessories.

Warranty Tracking:
Since accessories such as chargers, cables, and electronic products may include warranty coverage, we may retain purchase and invoice data to verify warranty claims or manufacturing defect requests.